Thursday, October 26, 2006

Bug in moderating comments via email in Blogger Classic and Blogger Beta

Today, I made a very disappointing discovery when I tried to answer a query from a member of Google Blogger Help group. I always moderate comments via email, and have been receiving notifications regularly. When I moderate comments via email, I have the advantage of having a link to the post in which the comment was made, so I can easily respond to the comment if needed. There are 3 choices in the email notifications - Publish, Reject, Moderate. I have practically click on the Publish link all the time, and only occasionally click on Reject. I have never tried clicking on Moderate.

The question was, is it possible to edit comments? I though it might be possible by clicking on Moderate, and I said I will test it. I checked for comments to moderate, and it so happened that the only email notification for comment moderation was for my beta blog. I clicked on Moderate, and to my surprise, I was taken to a page with a long list of comments waiting to be moderated, with the one in the email right at the top of the list. I never receive any email notification for those comments below the first one in the list. This means not all comments will cause an email to be sent to me for moderation.


Update 2 Febuary 2008: I have been feeding Blogger with details of this problems for a long time and the problem still persists.


In that list of comments waiting for moderation, there was no choice for editing, only publish or reject. And not only that, there was no way of telling in which post the comment was made, and this make it hard for me to respond to the comment. I made a post about this problem in Reporting difficulties in moderating comments in Blogger Beta (close new window to return to this page). I decided to check on my classic blogs, starting with this one. In case any of you don't know how to moderate comments from the Dashboard, I am putting a screenshot below:
moderating Blogger comments in the DashboardIn the POSTING tab, you will see a sub-tab "Moderate comments". I clicked on "Moderate comments" and found a list of 51 comments waiting to be moderated dating back to July if I remember correctly. I never realise this as I had been receiving email notifications regularly, and never knew that for some comments, no email notification were sent. It was a lot of work checking the comment one by one and publishing them. Worst, I wouldn't have time to check through all my post to respond to them. So if your comment was late in getting approved, and didn't get a response, please forgive me. Blame Blogger.

I have notified Blogger support about the problem, and have also made a suggestion that they make it possible to navigate to the post where the comment was made when you moderate comments from the Dashboard. I hope the bug get fixed quickly, and that my suggestion will be acted upon. In the meantime, my advice for those moderating comments via email, do log into the Dashboard and try moderating comments from there. You may find some comments waiting for you to moderate without you knowing about it.

Update March 16 2007. Ron (Rat) and Sandra pointed out something I missed in moderating from the Dashboard. Above the list of comment/s to be moderated is this:

Unreviewed Comments (Sort: Post Name, Comment Date)

You can actually get the title of the post where the comment was made by clicking Post Name. However, this disappear after you have approved the post, and you have to have sharp memory or you have to write it down somewhere if you don't want to lose the ability get to the post to respond to it. In any case, I much prefer modearating from email as there will be a direct link to the post to enable one to respond to the comment.


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20 comments:

  1. Anonymous10/30/2006

    Peter,

    do you know how to increase the number of Previous Posts shown on the sidebar? The Blogger default is 10 posts, but i'd like to put more previous posts than that.

    Tks.

    ReplyDelete
  2. Hi Paco,

    Other than a labourous manual method, I do not know how to do what you want. Perhaps there are hacks for it and you can try searching for it. Or you can pose your question on Google Blogger Help. Sorry I couldn't help.

    ReplyDelete
  3. An answer to Paco's question: I have written an article on ways to vary the number of previous posts in the sidebar while keeping exactly 10 posts on the main page.

    ReplyDelete
  4. Hi Peter, you wrote:
    there was no way of telling in which post the comment was made, and this make it hard for me to respond to the comment

    If you click on POST NAME next to SORT in the Moderation page then you will see the titles of the posts affiliated with the comments.

    ReplyDelete
  5. Hi Sandra,

    Thanks for pointing that out. I missed that. Anyway, Ron Southern (Rat) had pointed that out to me, and by right I should have immediately update my post. Anyway, I find moderating comments from email much better than trying to do that via the Dashboard as the link to the post makes it easy for us to navigate to the post to respond to the comment, and the link remains after the comment have been approved. When moderating from the Dashboard, there is no link, and one have to note the title of the post, then try to find the post. Worst, after approval, the info. is gone, and if you didn't note it down, and your memory is not sharp, you may forget which post it is.

    Anyway, thanks for pointing it out. I will now update my post.

    Peter
    Dummies Guide to Google Blogger

    ReplyDelete
  6. Is there a way to edit a comment once it has been approved ? I really need to do this for one of the comments. My email address is esaddhu@gmail.com. Please send the answer there as well as posting it here.

    ReplyDelete
  7. Hello,
    I'd like to give everybody the change to post a comment, but I'd like to see the comment in advance, before publishing it. But, although I checked "moderate comments" the comments appear on my blog immediately. I do get a notification by email, but my list of comments (under "Posting") remains empty. When I post a comment on my own site, it says that the comments are subject to moderation, but the comment appears on the blog anyway... Thanks for help.

    ReplyDelete
  8. Hey people, I have a question. When people post a comment to my blog, they can't post Hyperlinks to any articles or URLs. Is there any HACk out there to get around this annoying problem? Can I incorporate a commenting provider like "Haloscan" into my blog template?

    Secondly,I'm having the same problem with comment moderation.It will show up in my email but not in my "comment moderation"section. It's very confusing.

    ReplyDelete
  9. Hi Citizen Pqwn,

    It is possible to put hyperlinks in Blogger comments. I will now put one here: How to make clickable links. Try clicking on the link. It will take you to a post where instruction are given on how to write/type HTML for hyperlinks. The only thing is, the instruction for hyperlinks opening in new windows are not applicable for comments as that will be rejected. Refer your blog readers to that post so that they can post hyperlinks in your blog comments.

    Regarding the second part of your comment, you appear to have a different problem from what is described in this post. You are getting email notification, but not in the Dashboard. I would prefer to have a problem like this because I like to moderate from email as there are links to the posts where the comments are made, and the email is a permanent record of the comment. In moderating from the Dashboard, there is no link to the post, and once you do something (approve, reject, etc), the record of the comment is gone.

    Peter (Blog*Star 2006 and 2007)
    Testing Blogger Beta (now New Blogger)

    ReplyDelete
  10. Peter,

    when people post a comment to my post, it never show like you have.
    How do you make the comment visible to the readers ?

    ReplyDelete
  11. Hi Jollence,

    I am afraid I don't fully understand your question. The only thing is to make sure in the SETTINGS you have enabled comments. That is by default but Blogger somehow sometimes change settings without us doing that. But I am puzzled because if that had not been done, no one would be able to comment on your blog. Maybe it is a New Blogger glitch. Maybe you should post your problem to Google Blogger Help group.

    Peter (Blog*Star 2006 and 2007)
    Generating Revenue from your Website

    ReplyDelete
  12. sorry, my question is,
    how to make the comments posted by my readers appeared below each of my post?
    I've tried on the setting but still not working. I hope you can understand my question this time.
    thanks!

    ReplyDelete
  13. Hi Jollence,

    Comments will qppear below each post in the individual post page, but not in the main page. I don't know of any way of making them appear below the post in the main page and doubt there is any.

    Peter (Blog*Star 2006 and 2007)
    Dummies Guide to Google Blogger
    "online book" in progress

    ReplyDelete
  14. Dear Peter,
    I am sorry to post that.... but my knowledge of BLOGGER is very limited.
    I liked blospost because it is easy to use... However, all my icons from my post editor have disapeared since yesterday. It was working fine until then....
    Of course, I have tried everything that was recommended with no success.
    I have cleared all cache and cookies and followed the instructions:
    "there are two different posting modes within Blogger: 'Compose' and 'Edit HTML.' In 'Edit HTML' mode, not all of the formatting icons appear, and this is usually what trips folks up. To fix this, simply click on the "Compose" tab and you should see those missing icons appear again".

    But I cannot find the edit HTML in my new post.
    Therefore I cannot change font, upload a picture or video and etc...
    I would very much appreciate your help, if possible.
    And please email me eportuguese@gmail.com because after I post this, I will never be able to find any answer...
    Thank you very much.
    Regina

    ReplyDelete
  15. Hi ePORTUGUÊSe,

    Don't worry too much. I have come across this problem before. Sometimes, the problem goes away by itself. Perhaps by the time you read this response, your problem may already be solved. Frequently, when I meet with problems like these, my strategy to try to overcome them may be as follows:

    EDIT HTML and/or COMPOSE tab and/or post editor tool icon disappear: What to do

    I find having many browsers so helpful I have enough to fill all 10 fingers of my hands and intend to get more. A blogger is by default a webmaster, and a good webmaster should have many browsers:

    Why you should have more than one web browsers

    Do let us know if and how you got your problem

    Peter Blog*Star
    Blogger Dough
    (Blogging helped my put 2 sons through college on my pension and if not for blogging, I would have been in financial difficulties. We want to help you do the same)

    ReplyDelete
  16. This comment has been removed by the author.

    ReplyDelete
  17. Test comment. 4.35pm GMT+8 June 14 2008

    ReplyDelete
  18. Hi AEM,

    Here is your answer. I got an email for moderation for the above test comment with a different Blogger account practically instantaneously. Time now 4.38pm GMT+8

    Peter ChenBlog*Star
    Environmentally friendly presents (gifts)

    ReplyDelete
  19. hi,
    I want to know if it is possible to make a plugin or a widget that wordpress to send answers to a post by email

    ReplyDelete
  20. and a few years later this post was still helpful XD. thank you

    ReplyDelete

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