Tuesday, September 18, 2007

How to solve comment moderation via email problem

Comment moderation via email for Blogger

If you opted for comment moderation for your blog, there are two ways of doing it. One is to moderate from the Dashboard. The other is to moderate via email. If you chose the second option, the first option is still available. This second option is a much better alternative because you get a permanent record of the of the comment in your Inbox, you can publish or reject direct from the email plus, very useful, you get a link to the post where the comment was made (see screenshot. Title of post which is a link highlighted by red ellipse):

Blogger comment moderation via email

If you moderate via the Dashboard, very important is to remember to click on "Post Name" to display the title of the post in which the comment was made (see screenshot below:

moderating Blogger comments via Dashboard

It is only after clicking on "Post Name" that the title of the post in which the comments were made are displayed:

title of posts in which comments were made displayed after clicking Post Name

It is such a simple matter for Blogger to make the post title displayed by default, without having to click "Post Name" as it is important if you have any intention of responding to the comment. It is easy to forget, and that have happened to me before. Once you published the comment, it will disappear from the Dashboard and you will not know which post to go to to respond to the comment. What I have been doing when I need to moderate comments via email is to highlight the post title, copy and paste it into a Notepad file. After publishing the comment, I will then have to click "Edit Posts" and paste the post title into the search box to search for the post. The funny thing is, I have pasted the whole of what I copied into the search box and the search came up empty. I have to delete some of it before the post turn up in the search. Strange.

Anyway, once you locate the post, click VIEW to go to the post and then you can respond to the comment there.

Some comments not receiving email notification for moderation

This have been going on for some time and I have been faithfully posting details of it to the Google Blogger Help group. Blogger Employee asked us to check the spam folder. I did and so far, have never come across a single email notification for comment moderation in the spam folder, but have got some emails from my blog readers which ended up there. So if you have tried to email me but didn't get a reply, I may have missed it when I check the spam folder.

I was using Yahoo mail. Thinking that changing to Gmail may make the task for Blogger to trace the problem, I changed it to Gmail. The problem still persist.

New problem. Email notification gives a funky format

Recently, a new problem surfaced. The email I received for comment moderation was in a funky format. See scroll box:

New comment on How to change the width
of the content and the sid....
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_289_10079831.1189897613291"

------=_Part_289_10079831.1189897613291
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit

USMLE ROCKER has left a new comment on your post "How to change the
width of the content and the sid...":

thanks a lot chen. rounders 2 doesnt give seperate tags for each
sidebars. it gives a single tag only. so i cant have sidebars with
different widths in this template. I wanted to have an extra width in
my sidebar with ads. anyways, i can manage with rounders2. thanks again.

Moderate comments for this blog:
http://www.blogger.com/moderate-comment.g?blogID=26880688

Posted by USMLE ROCKER to Blogger Tips and Tricks at 9/16/2007
------=_Part_289_10079831.1189897613291
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 7bit

<a href="http://www.blogger.com/profile/08969904823520344562">USMLE ROCKER</a> has left a new comment on your post "<a href="http://blogger-tricks.blogspot.com/2006/05/how-to-change-width-of-content-and.html">How to change the width of the content and the sid...</a>":
<br><br>
thanks a lot chen. rounders 2 doesnt give seperate tags for each sidebars. it gives a single tag only. so i cant have sidebars with different widths in this template. I wanted to have an extra width in my sidebar with ads. anyways, i can manage with rounders2. thanks again.
<br><br>
<a href="http://www.blogger.com/comment-moderate-confirm.g?blogID=26880688&postID=2656812332030611371&publish=true">Publish</a> this comment.
<br><br>
<a href="http://www.blogger.com/comment-moderate-confirm.g?blogID=26880688&postID=2656812332030611371&reject=true">Reject</a> this comment.
<br><br>
<a href="http://www.blogger.com/moderate-comment.g?blogID=26880688">Moderate</a> comments for this blog.
<font color="gray" size="2"><br>
<br>
Posted by USMLE ROCKER to <a href="http://blogger-tricks.blogspot.com/">Blogger Tips and Tricks</a> at 9/16/2007 </font>
------=_Part_289_10079831.1189897613291--


It was no longer in the format in the first screenshot, and I was forced to go Dashboard to approve and to respond to the comment, with its attendant problems. It was time consuming and I am already very short of time. (I found out later it is possible to moderate from that funky email but it is still less convenient and harder to read than in its original format).

How this problem of funky email for comment moderation got solved

One day, I received an email for comment moderation in my Yahoo mail for a very low traffic blog. It was in the original format and very easy to use. I immediately reset my main blogs to receive email for comment moderating to the Yahoo mail, and now the problem is solved. No need intervention of Blogger Support.

7 comments:

  1. I still face problems in my feedburner. **sad sad**

    anyway, i'm from kuching, Malaysia. It's at the east malaysia. I will try my best to help u up with your collection! hehe..

    ReplyDelete
  2. Hi Johnson,

    I was in Kuching for 2 years in the 70's. I stayed in Batu Lintang then.

    The last time I visited Kuching again a few years back, that stall in Carpenter Street selling "Ching" (that is what they called it I think. Noodles with probably vinegar plus a hot bowl of soup with pork 'chap'} was still there with an almost bald lady still working.

    Unfortunately I didn't think of bringing a digital camera and didn't take any photos. If you ever visit that stall, I hope you will let me have a photo of the shop front plus that bowl of noodle.

    And Bau lake, that disused and very deep former gold mining place. I was foolhardy enough to swim there. Any photo of that place?

    Peter (Blog*Star)
    Guide to Malaysia

    ReplyDelete
  3. Hellow Admin I need your help seriously.

    earlier i have blog
    myblogname.blogspot.com

    I change it to

    myblogname.org

    On that day I recieved 5 comments (I think before conversion)

    Now problem is that these comments are shown on dashboard but I can not able to publish or reject these comments.

    I can publish/reject new comments but not these 5 comments.

    Help me.

    ReplyDelete
  4. Perhaps you can try this - How to recover deleted comment using whatever you can get from those comments you are not able to publish under your new custom domain.

    ReplyDelete
  5. I do not want to recover deleted comments. Since I changed the domain these 5 comments are not publish or reject.

    ReplyDelete
  6. If I understand you correctly, you have comments from when your blog was still a blogspot blog and now that you have converted to custom domain, you are unable to moderate those comments. There are only 2 possibilities - either somehow you can get a Blogger Employee to help you, the only alternative I see is what I gave you in my first response. Or perhaps you can find someone who may have a way I don't.

    ReplyDelete
  7. One of the main feature of using third party comment system is Reply option to comments which blogger lack.
    I recently saw this tutorial on How to add reply option to blogger comments and thought to share with you

    ReplyDelete

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